Have questions about your upcoming evening with us at The Piano Bar? Maybe we can answer some for you right now.
Do you serve food?
No. You may bring your own food if you like. We NEVER allow outside liquids/drinks/beverages/water bottles inside the club. We do offer snacks like popcorn, chips, and candy bars.
Is there a cover charge?
No. Though some special events are ticketed.
How do reservations work?
We do not offered staggered reservations. You can only make a reservation by going to the reservations portion of our website. Reservations only guarantee a seat up until 7:30pm (on the dot) on the date you wish to make your reservation. Those reservations are pulled at 7:30pm. We do not make adjustments if you’re arriving later than expected nor do we make exceptions for later reservations. Calling will not result in any change to this policy.
I’m running late, but have a reservation. Can you hold my table?
No. We always allow walk-ups and have standing room, so you will usually be able to get in, but you may not have preferred seating until a table opens up.
Are you 21 and up?
Yes. You must be 21 or older with a valid photo ID to enter. It does no matter if somebody younger than 21 is accompanied by a parent. You will not be admitted.
We have a large group coming, but one of our party is not 21...can they come in if we make sure they don’t drink?
No they cannot.
I’m 53, but my photo ID is expired...can I still come in?
No. It is our policy you must have a valid, current, photo ID. We will deny access to those who do not have one or have an expired one.
I made a reservation, but haven’t received a confirmation...do I have a reservation?
No. Please be sure to check your junk folders. If you do not receive a confirmation, you do not have a reservation. You’ll also want to double check the date on your reservation and make sure you provided a valid email address. Also allow up to 72 hours for a response.
I received a message saying my reservation was cancelled. What now?
Because reservations merely reserve you a seat at no charge up until 7:30pm, we reserve the right to cancel any reservation at any time. This is usually due to a private party booking. It’s best to check our Facebook page to see if we will be open at any time during that evening. Often, we will simply delay the time we open the doors to the public. When we have a private party early in the night, we do not take reservations or schedule later reservations. Seating is on a first come, first serve basis. If you receive a notice your reservation has been cancelled, you will want to check to see if we will be open to the public at all and then your best bet is to be as early as possible to get a seat.
I have a charge on my card I don’t understand. What do I do?
You can visit our homepage to ask about this charge.
I think I left an item at The Piano Bar. How do I get it?
Our first recommendation is to visit the bar to see if we have your items. We do not always have time to go searching for items as fast as you may need it.
Please visit our homepage for information on lost items. Please do not call looking for lost items.
What times are you open?
7pm-2am Monday-Saturday. Sometimes we will add extra hours for special events. Please check our Facebook page for up to date information.
What time does the show start?
Shows start at 8pm, but start times are subject to change.
Where are you located?
230 W. Dickson Street across from Dickson Street Liquor.
Where can I park?
There are several parking decks in the Entertainment district as well as along the street. We recommend visiting the City of Fayetteville's website if you are not familiar with parking in the area. You do have to pay for most parking during our open hours.
How can I request a song?
Every table will have request slips available along with pencils. Simply fill it out and place it on the piano. Alternatively, you find information about how to use Venmo to send us requests.
I requested a song, but I didn’t get played. Why?
Our performers get hundreds of requests throughout an evening. We may not have time to get to them all. We hope that you enjoy all of the songs and performances we were able to provide during your visit.